Articles

The restaurant industry is booming post 2021, but the customers’ lifestyle has changed forever! With higher expectations than ever, and with so many choices of where to go for a quick lunch – every customer counts. The foodservice industry is definitely quick to adapt – one of the most popular ways to do so is through automating the ordering process for the customers.

It’s a regular morning: Before you enter your office to start the day, you go to your favorite coffee shop for that morning espresso to jumpstart your day. However, it is a Monday and you quickly realize you’re not the only one who’s wanting to start their day with coffee. You patiently wait in the queue as the clock ticks away, thinking about your work and after what feels like an eternity, you are almost at the counter! But the couple in front of you just can’t decide what to order – feeling frustrated? The entire situation could be so much easier, if only they had a kiosk! If you are a restaurant manager or an owner – you already know customers are the king, and they are growing very impatient day by day.

Have you recently ordered your food directly from a monitor? Like from a well-known fast food company? Yes, this is a so-called Self-Order Kiosk. It is not a myth or any complicated system. It is a very simple solution where customers can order their food at their own pace and on demand on a monitor.

While the hybrid onshore and offshore office setup is nothing new, the concept of fusion teams is the latest addition to a number of operation modalities followed for efficient software delivery. According to leading consulting firm Gartner