Support Analyst

Jul 18, 2024

What You Will Do

  • You will receive calls from customers who are experiencing technical issues with software

  • You will issue tickets for the complaints received

  • You will committedly focusing on coming up with resolutions to solve all types of problems faced by clients and follow up with the clients accordingly

  • You will identify and categorize customer issues by severity and importance

  • You will demonstrate leadership skills and take ownership of customer issues when reported

  • You will invest time into training to understand in depth about the softwares used by clients  

  • You will comply with standard procedures for proper delegation of unsolvable issues to the appropriate internal teams in order to maximize customer satisfaction

  • You will collaborate with other teams like development, engineering, or product teams to escalate complex issues that require deeper technical expertise for resolution.

Who You Are

  • You have a BSc. in CSE or IT 

  • You have maximum 1 year experience in related fields; Freshers are also encouraged to apply.

  • You have an excellent understanding in Application logic

  • You have excellent customer service skills and verbal communication skills to provide prompt and accurate responses to customers

  • You have excellent written communication skills to ensure proper customer interactions and record-keeping

  • You are responsible and self-sufficient enough to prepare accurate, clear, and organized reports in a timely manner

  • You have a variety of Technical Skills, such as Basic Internet & Cloud computing knowledge (Azure, AWS), Basic Networking and Troubleshooting knowledge and Ticketing platform tools ( Jira, Trello).

What You Can Expect

  • A competitive salary structure

  • An exceptional working environment with supportive peers and mentors

  • Breakfast and lunch at the office

  • Health Insurance

  • Lots of challenges and scope to implement your ideas

Job Title: Support Analyst

Job nature: Full-time

Location: Bangladesh

Available position(s):1