What You Will Do
- You will receive calls from customers who are experiencing technical issues with software
- You will issue tickets for the complaints received
- You will committedly focusing on coming up with resolutions to solve all types of problems faced by clients and follow up with the clients accordingly
- You will identify and categorize customer issues by severity and importance
- You will demonstrate leadership skills and take ownership of customer issues when reported
- You will invest time into training to understand in depth about the softwares used by clients
- You will comply with standard procedures for proper delegation of unsolvable issues to the appropriate internal teams in order to maximize customer satisfaction
- You will collaborate with other teams like development, engineering, or product teams to escalate complex issues that require deeper technical expertise for resolution.
Who You Are
- You have a BSc. in CSE or IT
- You have maximum 1 year experience in related fields; Freshers are also encouraged to apply.
- You have an excellent understanding in Application logic
- You have excellent customer service skills and verbal communication skills to provide prompt and accurate responses to customers
- You have excellent written communication skills to ensure proper customer interactions and record-keeping
- You are responsible and self-sufficient enough to prepare accurate, clear, and organized reports in a timely manner
- You have a variety of Technical Skills, such as Basic Internet & Cloud computing knowledge (Azure, AWS), Basic Networking and Troubleshooting knowledge and Ticketing platform tools ( Jira, Trello).
What You Can Expect
- A competitive salary structure
- An exceptional working environment with supportive peers and mentors
- Breakfast and lunch at the office
- Health Insurance
- Lots of challenges and scope to implement your ideas
Job Title: Support Analyst
Job nature: Full-time
Location: Bangladesh
Available position(s):1