SELISE has partnered with Turm Kaffee, Switzerland’s oldest coffee brand, to develop and optimize their e-commerce platform, ensuring a seamless shopping experience for both Swiss, Austira and German markets. The solution provides efficient multi-store management, centralized backend control, and a structured operational workflow, enhancing both internal processes and customer satisfaction.
Key Features:
- E-Shop Platform: A fully integrated e-commerce system enabling product purchases, seamless order management, and customer account handling.
- Centralized Backend: A single backend solution for managing multiple webshops, reducing redundancy and minimizing discrepancies between Swiss and German stores.
- Scalable Product Management: Allows Turm’s team to update product catalogs, manage pricing, and organize product categories efficiently across different storefronts.
- User & Order Management: Streamlined system for handling customer accounts, orders, and transactions, ensuring a smooth purchasing journey.
- Integrated Reporting & Analytics: Provides actionable insights into sales, customer behavior, and inventory, enabling data-driven business decisions.
- Optimized Operational Workflow: Reduces manual effort by automating key tasks, leading to increased efficiency and a better customer experience.
Outcome:
The collaboration has significantly improved business operations, order processing, and customer engagement for Turm Kaffee’s digital storefronts. With an automated and structured e-commerce solution, Turm Kaffee has achieved an average of 30-50 orders per day and over 25,000 orders placed post their e-shop introduction for their customers. The improved backend and workflows help Turm Kaffee manage multiple markets efficiently while ensuring a great shopping experience.
