SELISE developed the Rii Seez Net (RSN), a customer portal for EW Buchs to simplify tasks such as service and subscription management. The portal simplifies service and subscription management with a user-friendly, easy-to-navigate platform. It integrates key systems like IDMS and ServiceNow, making data exchange smooth and efficient while providing an improved experience for both customers and internal teams.
Key Features:
Integrated Third-Party Services: Connects IDMS and ServiceNow to enable smooth data exchanges, keeping everything synchronized.
Product Configurator: Makes product creation and order configuration straightforward with an intuitive interface.
Customer Support: Empowers group admins to manage customers efficiently, simplifying administrative tasks.
Activity and Billing: Tracks mobile data usage, preserves the user’s call history for reference and generates downloadable monthly invoices along with automatic payment reminders.
Ticketing and Notification: Seamlessly integrates with ServiceNow to generate support tickets, while notifications ensure users are always in the loop about system or service updates.
Wrapper for Android and iOS: Provides a mobile-friendly version of the portal, offering users easy access from their smartphones or tablets.
Outcome:
The RSN Customer Portal has redefined the client experience, taking the hassle out of managing services and subscriptions. By automating administrative processes, the portal has helped EW Buchs enhance revenue generation and drastically reduce overdue payments. Customers enjoy the simplicity and speed of managing their accounts, while internal teams benefit from the seamless data integration. This tool has been designed for user-centered service management, making EW Buchs‘ services more accessible and efficient than ever before.
