About the Role
We are looking for an ERP Support Engineer to support and maintain enterprise ERP systems across global operations. The role involves working closely with business users, IT teams, and international stakeholders to ensure smooth ERP operations and effective user support. This opportunity is suitable for professionals with 2–6 years of experience who want to grow their career in ERP support, operations, and enterprise applications.
As part of a global support function, this role may require working in different shifts to support international business operations. Depending on business needs, employees may be assigned to one of several working schedules, including tentative shifts of 9:00 AM–5:00 PM, 5:00 PM–1:00 AM, or 1:00 AM–9:00 AM. Shift assignments will be communicated in advance and may vary based on operational requirements.
What You Will Do
- Provide support for ERP applications and business users.
- Assist in maintaining and monitoring ERP systems and daily operations.
- Troubleshoot and resolve ERP-related issues and user concerns.
- Support users with system usage, processes, and operational queries.
- Coordinate with internal teams and external partners for issue resolution and service improvements.
- Assist in ERP implementation, migration, upgrade, or transformation activities when required.
- Help maintain support documentation, knowledge articles, and process guidelines.
- Contribute to process improvement and operational efficiency initiatives.
- Work with cross-functional and international teams across different business functions.
- Support global business operations through flexible working hours when necessary.
Who You Are
- Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field.
- 2–6 years of experience in ERP Support, Application Support, IT Operations, or related roles. Designation and seniority level will be determined based on the candidate’s skills, experience, and overall suitability for the role.
- Familiarity with ERP systems such as Microsoft Dynamics 365, Business Central, Navision, SAP, Oracle, or similar platforms is preferred.
- Understanding of business processes such as Finance, Supply Chain, Operations, or Inventory Management is an advantage
- Good analytical, problem-solving, and communication skills.
- Ability to work in a team-oriented and multicultural environment.
- Willingness to learn new technologies and business processes.
- Organized, proactive, and service-oriented mindset.
- Fluent in English.
What You Can Expect
- Competitive salary and benefits package
- Opportunity to work with global teams and enterprise applications
- Exposure to ERP transformation and operational projects
- Supportive and collaborative work environment
- Career growth opportunities in ERP operations and enterprise technology
- Hands-on experience with international business operations
