Frequently Asked Questions

General FAQ

What services does SELISE provide?

SELISE Group is a global IT delivery organization specializing in the design, implementation, and operation of advanced technology solutions. Our worldwide team of digital consultants, UX designers, software engineers, and architects helps businesses streamline processes, transform customer experiences, and gain a competitive edge.

Which industries does SELISE specialize in?

We serve clients in the following industry verticals.

Insurance & Banking: Digital solutions for banks and insurance companies, helping them scale securely and comply with industry regulations.
Telecom & Technology: End-to-end digital transformation for communication service providers (CSPs) across their product portfolios.
Manufacturing & Engineering: Robust platforms for manufacturers and engineers to optimize operations, improve quality, and drive innovation.
Retail & Services: E-commerce, point-of-sale, and customer engagement solutions for retailers and service providers.

What makes SELISE different from other software development companies?

SELISE stands out by delivering end-to-end digital solutions with enterprise-grade quality, combining agile, outcome-driven development with globally distributed talent, ensuring cost efficiency, long-term partnership, and platforms that are built to scale and evolve with your business.

How does SELISE ensure scalability and long-term success for clients?

SELISE ensures scalability and long-term success by building modular, cloud-ready platforms, continuously optimizing them through agile practices, and providing ongoing support to keep your digital ecosystem reliable, adaptable, and ready to grow.

Where are SELISE’s offices located?

SELISE operates across 8 global locations, with its headquarters in Zurich, Switzerland, and offices spanning Europe, Asia, and the Middle East; including Germany, the UAE, Bangladesh, Bhutan, Kosovo, Nepal, and in North America.
Please visit our About us page https://selisegroup.com/about-us/ to know about detailed information of our locations.

Are there any open positions in the company at the moment?

To know about current vacant positions please visit our career page: https://selisegroup.com/about-us/#selise-career
To stay updated on current opportunities and join our innovative team, please follow our LinkedIn career’s page: https://www.linkedin.com/showcase/selise-careers/posts/?feedView=all
Let me know if I can help you with any other queries!

Do you have a CSR report? Where can I find information about your social engagement?

SELISE is deeply committed to corporate social responsibility (CSR).
We actively build strategic alliances and embrace initiatives that support startups, small businesses, and the wider community. Our efforts extend to driving cloud adoption responsibly while ensuring data security and compliance with international standards, including ISO certifications.
Please visit our website: https://selisegroup.com/ and LinkedIn: https://www.linkedin.com/company/selise/ to know more about our projects in details.

How to be a senior software developer in bangladesh?

To become a senior developer, focus on strong technical expertise, problem-solving, leadership skills, and continuous learning. SELISE provides such career growth opportunities.

Can we schedule a live demo of your platform?

Absolutely! To arrange a live demo or discuss a custom enterprise project, please email [email protected]. Our Enterprise Solutions team will get back to you promptly.

What is SELISE's contact email?

For any inquiries, please reach out to our support team through email: [email protected] . If you need a specific department related information please drop your queries through our Contact Us page: https://selisegroup.com/contact-us/. SELISE team will get back to you as soon as possible.

Can SELISE work with our existing systems?

Yes. We specialize in seamless integration, ensuring your new solution works smoothly with your current infrastructure.

What engagement models for stuff augmentation does SELISE offer?

We provide staff augmentation, direct placement, agile squads, and fully managed delivery centers so you can choose the right level of collaboration.

How do we start working with SELISE?

It starts with a consultation to understand your business challenges and goals. From there, we design a tailored approach to deliver measurable outcomes. Contact SELISE through Contact Us page: https://selisegroup.com/contact-us/ page for personalized solution.

Can SELISE modernize our legacy systems?

Yes. We specialize in digital transformation, replacing outdated systems with modern, scalable solutions while minimizing business disruption.

Can SELISE integrate third-party services and APIs?

Yes. We frequently integrate payment gateways, CRMs, ERPs, marketing tools, and other third-party services into our solutions.

What industries do you serve?

We support Retail & Services, Insurance & Banking, Telecom & Technology, and Manufacturing & Engineering verticals.

What services and solutions does SELISE offer?

We provide services such as User Experience / UX, Staff Augmentation, IT Operations, and solutions like CPQ, E-commerce, Application Development, and Data & AI.

How is SELISE different from other software development companies?

We combine agile, outcome-driven delivery with globally distributed talent, and deliver enterprise-grade, scalable platforms.

How do you ensure long-term support and scalability?

We build modular, cloud-ready systems, follow continuous optimization practices, and provide ongoing maintenance and enhancements.

How do I engage SELISE for a project?

You can start by contacting us via the “Contact Us” form. We perform an initial consultation, needs assessment, proposal, and then kick off via an agreed engagement model.

Do you handle regulatory or compliance-heavy industries?

Yes, we emphasize greatly on data protection, security, and compliance are critical, we design solutions that meet industry regulations and standards.

Can I scale up or down with your services?

Absolutely. Our staff augmentation, modular platforms, and flexible service models allow you to scale resources and features as your needs evolve.

What technologies do you specialize in?

We work across cloud platforms (e.g. AWS, Azure, Google Cloud), modern frameworks, AI/ML stacks, microservices, and integration architectures.

How long does it take to start a project?

It depends on scope and complexity, but typically we begin with discovery and planning (1–4 weeks), before entering development iterations.

Retail & Services

What digital challenges do retailers commonly face?

Retailers often struggle with omnichannel integration, real-time inventory synchronization, customer personalization, and scaling e-commerce operations.

How can SELISE help with omnichannel customer experience?

We design unified systems that integrate physical stores, online channels, mobile apps, CRM systems, and more, enabling a consistent customer experience across touchpoints.

Can you integrate with existing POS / ERP / inventory systems?

Yes, we build connectors, APIs, and middleware to integrate with legacy systems or third-party platforms to enable full data exchange and process continuity.

How do you address customer personalization and recommendation engines?

Using data analytics and AI/ML, we implement recommendation engines, dynamic pricing, and personalized marketing campaigns tailored to each customer segment.

Do you support international expansion and multi-currency, multi-language setups?

Yes. Our solutions can be configured for multiple languages, regions, currencies, and tax systems, enabling cross-border operations.

How do you ensure security in retail transactions?

We adopt industry best practices (data encryption, PCI DSS compliance, secure APIs) to protect customer payment data and transaction flows.

What is your approach to performance and scaling during high-traffic events (e.g. sales, holidays)?

We use auto-scaling infrastructure, caching layers, content delivery networks, load balancing, and stress testing to ensure high availability even under load.

Insurance & Banking

What are the main digital challenges for insurance and banking organizations?

Challenges include regulatory compliance, data privacy, system integration (core banking, claims systems), legacy modernization, and digital customer expectations.

How does SELISE ensure regulatory and compliance adherence?

We stay updated with relevant regulations (GDPR, local financial rules, data sovereignty), conduct security audits, and embed compliance into the solution architecture.

Can you modernize legacy insurance or banking systems?

Yes. We can perform migration, refactoring, wrap legacy APIs, or gradually replace modules with modular microservices architectures.

Do you support digital customer onboarding (KYC, e-signatures)?

Yes — we implement secure onboarding workflows, identity verification, e-signature modules, and fraud detection mechanisms.

How do you integrate with core banking or claims systems?

Through APIs, message queues, middleware, and adapters. We connect new digital interfaces with back-end systems smoothly while ensuring transactional integrity.

Can you deliver mobile-first banking or insurance apps?

Absolutely. We design native or cross-platform mobile apps, ensuring security, usability, and access to core services (policy, payments, claims, account management).

How is data analytics or AI used in insurance / banking solutions?

We build modules for risk scoring, fraud detection, credit scoring, customer segmentation, predictive analytics, and real-time monitoring.

Telecom & Technology

What are the key digital challenges in telecom?

Telcos need to manage complex product catalogs, bundle offerings, self-service portals, network operations, partner management, and real-time data flows.

Does SELISE support Configure-Price-Quote (CPQ) for telecom products?

Yes, our CPQ solutions help telcos configure complex product bundles, apply pricing rules, generate quotes, and streamline order management.

Can you build self-service portals for telecom customers?

Yes. We develop customer-facing portals (and apps) for account management, plan changes, billing, order tracking, troubleshooting, and support.

How do you handle large-scale data and network integration?

We integrate with OSS/BSS systems, network APIs, event streaming platforms, and use scalable architectures to manage high throughput.

Do you support partner/agent ecosystems?

Yes, we build partner portals, commission management systems, partner onboarding flows, and interface integrations with operator systems.

What about billing, rating, and usage tracking?

We develop modules for usage collection, rating engines, billing cycles, discounting, and reconciliation with usage data from networks.

How do you ensure uptime and reliability?

With redundancy, clustering, disaster recovery design, monitoring, and scalable cloud infrastructure to maintain service continuity.

Manufacturing & Engineering

What digital transformation challenges do manufacturers face?

Challenges include disconnected shop floor systems, manual workflows, asset monitoring, supply chain visibility, and integration with ERP/PLM systems.

How can SELISE help with IoT and real-time monitoring?

We design IoT architectures, edge computing, sensor integrations, dashboards, predictive maintenance, and real-time analytics.

Do you integrate with ERP, MES, SCADA, or PLM systems?

Yes, we create integration layers, APIs, and data pipelines to sync between legacy systems and new modules.

How can you help automate workflows and processes?

We employ process orchestration, RPA (robotic process automation), business rules engines, and automation frameworks to reduce manual steps.

What security considerations are there in industrial settings?

We apply OT/IT convergence security best practices, network segmentation, secure protocols, access control, and anomaly detection for industrial environments.

UXLab (User Experience Lab)

What does UXLab do?

UXLab (User Experience Lab) focuses on designing user experiences, from UX audits, rapid prototyping, design sprints, to building design systems. They aim to make products intuitive, usable, and delightful. SELISE Group

When should I engage UXLab vs building in-house?

Engage UXLab when you need expert guidance on user experience, validation of design ideas, usability improvement, or when you’re launching a new product and want to reduce risk. They assist both in early-stage ideation and in improving existing products.

What is a UX audit and what will I get?

A UX audit is a comprehensive review of your existing product to uncover usability gaps, pain points, and opportunities. The deliverables usually include heuristic evaluation, accessibility review, journey maps, analytics review, and actionable improvement suggestions.

What is a design sprint?

A design sprint is a time-boxed (often 5-day) process where ideas are ideated, prototyped, and tested quickly. It helps validate concepts before full-scale development. SELISE Group

What is the role of AI in UXLab’s process?

UXLab leverages AI to support research, cluster findings, simulate user journeys, assist in user testing interpretation, and predict behavior. However, they emphasize human review and guardrails to manage edge cases.

Can UXLab’s output be passed directly to development?

Yes. Design systems, prototypes, and handoff artifacts are built with development in mind so that engineers can implement them with minimal ambiguity.

How long does a UXLab engagement typically last?

The duration depends on scope (audit, sprint, full redesign). Some modules (audit or prototype) may be completed in a few weeks; full design system or continuous UX partnership may require months.

Do you support post-launch UX monitoring and improvement?

Yes. UXLab can help with ongoing UX optimization, A/B testing, analytics, user feedback cycles, and iterative design improvements.

Blocks

What is SELISE Blocks?

SELISE Blocks is an open-source modular framework combining code repositories, guidelines, and a cloud platform. It offers ready-to-use components to accelerate software development with enterprise reliability.

How is Blocks different from building from scratch?

With Blocks, you get modular microservices, design consistency, built-in security, and a platform foundation. This reduces boilerplate, avoids re-inventing common patterns, and speeds up time to market.

Is Blocks customizable or opinionated?

Blocks is modular and customizable — you can adapt or override components as needed for your business logic, UI, integrations, and domain requirements.

Which types of applications are fit for Blocks?

Blocks is suitable for enterprise apps, SaaS platforms, internal tools, modern web/mobile systems, or when you want microservices architecture, modularity, and scalability.

Does Blocks lock me into a vendor or stack?

No. Blocks aims for low vendor lock-in. It supports deployment on your infrastructure, cloud of choice, or a hybrid setup. You retain control over customization.

How do you handle security & compliance in Blocks?

Blocks includes built-in security features, standard compliance patterns, role-based access, and DevSecOps practices to help you meet regulatory requirements.

Do I need to maintain or update Blocks over time?

Yes, like any platform, components evolve. SELISE may provide updates, patches, and component improvements, but your team may also maintain or extend modules.

What support and community exist around Blocks?

Since it’s open-source and maintained by SELISE, you’ll have access to code repositories, documentation, community contributions, and SELISE’s expert support for adoption, integration, and issue resolution.

How does Blocks help reduce cost and risk?

By reusing proven modules, enforcing consistency, abstracting infrastructure, and reducing repetitive work, Blocks lowers development overhead, reduces bugs, and shortens development cycles.

Staff Augmentation

What is staff augmentation?

Staff augmentation is a model where you bring in external professionals to supplement your in-house team for specific roles or workloads. It allows flexibility in scaling up or down. SELISE Group+2Digital Aptech+2

What staffing models do you offer?

SELISE offers Direct Staffing (short/long term roles), Managed Delivery Centers (long-term scaling), and Squads (flexible, project-based teams).

When is staff augmentation appropriate vs full outsourcing?

Use staff augmentation if you want control over the team, want external skills embedded with your internal process, or have ongoing core competencies you retain. Outsourcing may suit entire project execution by a vendor.

What types of roles can be augmented?

You can augment developers, UX/UI designers, QA engineers, DevOps specialists, data scientists, project managers, and more, depending on your project needs.

How quickly can augmented staff ramp up?

The ramp cadence depends on role, onboarding, and domain complexity. Usually the process is expedited since the external resources join existing teams, but detailed ramp-up schedules vary.

How do you ensure quality of incoming resources?

We perform screening, domain matching, reference checks, trial periods, and continuous performance oversight. We strive to align them with your technical and cultural norms.

How do I manage IP, confidentiality, and security?

All augmented staff can be bound by non-disclosure agreements, IP transfer clauses, secure access protocols, and internal access controls to guard your sensitive assets.

Can augmented staff work remotely or on-site?

Yes, depending on your needs. Most augmentation works remotely, with options for hybrid or on-site depending on contractual arrangement and location.

What is the engagement duration?

It can be short term (months) or long term (years), depending on your project or ongoing operations. You can adjust or replace resources as needed.

IT Operations

What does IT Operations include?

IT Operations encompasses service desk management, incident, problem, and change management, SLA alignment, monitoring, maintenance, and overall operations support.

Can you manage IT operations 24/7?

Yes, operations support can be structured to meet your business hours or round-the-clock depending on your needs and SLA requirements.

How do you structure SLAs (Service Level Agreements)?

SLAs are defined based on incident response times, resolution times, uptime percentages, escalation paths, and service windows. We align with your expectations and criticality of systems.

What tools and frameworks do you use?

We use industry-standard ITIL practices, monitoring tools, ticketing systems, alerting and observability stacks, automation and orchestration tools, etc.

How do you ensure system availability and uptime?

Through monitoring, alerting, redundancy, failover plans, preventive maintenance, capacity planning, and proactive issue detection.

Can you handle infrastructure operations too (cloud, servers, networking)?

Yes, IT operations can manage infrastructure, cloud resources, network components, and platform-level systems as part of the broader responsibility.

Do you provide continuous improvement and optimization?

Yes. IT operations include ongoing optimization, automation of repetitive tasks, root cause analysis, trend monitoring, and recommendations for improving reliability and reducing costs over time.

Data & AI Solutions

How do you start a Data & AI project?

We begin with discovery, data audit, use-case identification, model prototyping, then pilot, and full-scale deployment.

What types of ML/AI use cases do you handle?

Examples include predictive analytics, anomaly detection, recommendation engines, classification, clustering, time-series forecasting, and NLP.

How do you ensure data quality and governance?

We define data governance frameworks, validation rules, lineage tracking, data cleansing, and access controls.

Can you integrate with existing data sources and systems?

Yes. We connect to databases, APIs, ERP systems, IoT sensors, external feeds, streams (Kafka), and more.

How do you monitor model performance and drift?

We build monitoring dashboards, set thresholds, retraining pipelines, and alerting systems to detect drift or degradation.

Application Development

What e-commerce capabilities do you offer?

We build online storefronts, catalog management, cart and checkout flows, order management, promotions, payment integration, and post-sales processes.

Which platforms or frameworks do you work with?

We work with custom builds, headless frameworks, as well as integrations with platforms like Shopify, Magento, or other modern frameworks.

Can you support high-volume traffic and scalability?

Yes. We build using scalable cloud architectures, caching, microservices, and perform load testing to ensure smooth performance.

Do you support internationalization (multi-language, multi-currency)?

Yes, we design e-commerce systems to support global operations with configurable currencies, languages, and localization.

How do you handle payment gateway integration?

We integrate with local and global payment gateways, support multiple payment methods, and enforce PCI compliance and secure transactions.

Do you provide mobile commerce / PWA / app integration?

Yes. We can deliver mobile-first designs, progress web apps (PWAs), and native or hybrid apps that sync with your e-commerce backend.

How do you handle returns, refunds, and customer support workflows?

We implement reverse logistics workflows, refund logic, customer support ticketing modules, and order tracking functionalities.

Configure, Price, Quote (CPQ)

What is a CPQ solution?

CPQ stands for Configure-Price-Quote. It helps sales teams or customers configure product options, compute pricing, and generate quotes quickly and accurately.

Which industries benefit most from CPQ?

Industries with complex product variants and bundle rules e.g. telecom, manufacturing, technology, and services.

Can CPQ integrate with CRM, ERP, or billing systems?

Yes. We can integrate CPQ with existing CRM, ERP, billing, contract, and order management systems to enable seamless end-to-end workflows.

How configurable is your CPQ engine?

Our CPQ solution supports dynamic rule definition, product hierarchies, discount logic, approvals, and flexible pricing models.

Can customers use CPQ directly via self-service portals?

Absolutely. We can embed CPQ capabilities into customer-facing portals or B2B platforms to enable self-configuration and quoting.

How fast can you deploy a CPQ solution?

Deployment time depends on complexity, existing system integrations, and rule count, but we typically aim for an MVP in weeks to months.

How do you ensure data accuracy and consistency across systems?

We use data validation rules, real-time synchronization, API-based integration, and automated reconciliation to maintain consistency.