Business Need: Technology modernization, data integration, digital experience enhancement.

About OSM Thome 

• OSM Thome is a global provider of comprehensive maritime services, including ship and crew management, catering, dry docking, and maritime insurance.  

• After a merger, OSM Thome was left with a fragmented system landscape, making it difficult to integrate new technologies and streamline reporting.  

Business Challenges 

• Fragmented systems: The merger resulted in a patchwork of systems that couldn’t scale, leading to inefficiencies in data management and reporting. 

• Manual reporting: Due to lack of integration, reporting was a manual task, slowing down decision-making and operational processes. 

• Lack of scalable data architecture: The existing systems didn’t support future growth or AI capabilities, which were crucial for OSM Thome’s long-term digital strategy. 

• User experience issues: The systems weren’t user-friendly, with disparate data sources and a lack of self-service capabilities for both internal and external stakeholders. 

SELISE’s approach 

• Technology & tool landscape assessment: SELISE conducted a comprehensive audit of OSM Thome’s legacy systems to identify integration gaps and workflow inefficiencies. We recommended Microsoft Fabric as the strategic foundation for its scalability and AI-readiness. 

• Data governance & architecture advisory: Designed a governance-centric lakehouse architecture to consolidate data and ensure real-time data synchronization. We advised ETL management and validation protocols to ensure high-quality data for decision-making. 

• Digital experience strategy: Created a blueprint for a centralized performance portal that provided dynamic, modular dashboards for various user personas. We focused on mobile responsiveness and self-service features, ensuring alignment with stakeholder needs. 

• BI strategy & monetization advisory: Recommended a hybrid BI strategy with customizable dashboards to support both internal analytics and potential SaaS monetization for end customers. This approach balances flexibility, scalability, and cost control. 

Benefits achieved 

• Scalable data architecture: OSM Thome now has a centralized data structure that supports real-time updates and scalable growth, ensuring that future technologies, including AI, can be seamlessly integrated. 

• Improved decision-making: The new governance model and centralized platform provide accurate, real-time data, reducing manual work, and improving decision-making efficiency. 

• Enhanced user experience: The new portal offers a streamlined, mobile-friendly interface that improves both internal and external stakeholder engagement. 
• Strategic roadmap for growth: With clear roles, decision frameworks, and governance models, OSM Thome now has a solid foundation for future digital transformation efforts.