SELISE has partnered with Vorwerk Schweiz to develop and optimize their Kiwi, Vornet, and Eshop platforms, ensuring seamless digital transformation across customer interactions, advisor operations, and sales processes. The solutions provide efficient e-commerce experience, internal team management, demo management, and secure e-commerce functionalities, enhancing both internal workflows and customer experiences.
Key Features:
- Eshop Platform: A full-fledged e-commerce system enabling product purchases, secure transactions via datatrans, and seamless order management.
- Kiwi Portal: A centralized system for managing customers, advisors, demo planning, and advisor hiring processes.
- Vornet System: A dedicated tool for advisors and internal team to manage demo event scheduling, venue bookings, and appointment tracking.
- Advisor Ordering System: Enables Vorwerk advisors to place and manage orders efficiently on behave of the customers.
- Demo Planning System: Allows internal team leaders to plan and track demos, while regional leaders oversee and approve schedules.
- Demo Management: Provides a structured workflow for handling demo requests, scheduling, and customer interactions.
- Advisor Hiring Management: Streamlines the hiring and onboarding process for new advisors, ensuring operational efficiency.
Outcome:
The collaboration has significantly improved advisor workflows, customer engagement, and operational transparency across Vorwerk’s digital platforms. The automated demo management system, optimized advisor processes, and seamless e-commerce capabilities have enhanced efficiency, enabling Vorwerk to scale and manage operations effectively.
