From Complexity to Clarity: RiQS’ New Approach to Quality Management Amid Staff Shortages
RiQS, headquartered in Zurich and Munich, operates at the heart of Europe’s evolving healthcare landscape. Medical facilities face increasing pressure from staff shortages, rising quality demands, and strict regulations. Multilingual teams and extensive documentation add further complexity, making daily operations more challenging.
Digitization is often seen as a solution, yet many systems in healthcare fail to provide real relief. Instead of simplifying work, they digitize inefficiencies or introduce new challenges—through rigid architectures and difficult-to-use interfaces. As a result, administrative workload grows, especially in areas where compliance is critical.
A major pain-point is quality and risk management (QRM). Despite its importance, traditional QRM systems follow a top-down approach, imposing rigid structures that create a disconnect between leadership and frontline staff. Compliance becomes a bureaucratic burden rather than an integrated part of daily routines—leading to inefficiencies, frustration, and increased risk of errors.
A Smarter, More Integrated Approach to Quality and Risk Management
Risk and Quality Systems AG (RiQS) redefines quality management by embedding it directly into daily workflows. Compliance happens naturally and intuitively, ensuring that healthcare professionals are supported rather than burdened by administrative complexity. The result is less bureaucracy, fewer errors, and more time for what truly matters—patient care.
To strengthen the intuitive system, SELISE integrated AI-driven architecture into RiQS, making compliance intuitive and intelligent. With multilingual support, contextual knowledge delivery, and AI-powered chat assistance, healthcare professionals get real-time help without manual searches. This fusion of automation and intelligence reduces administrative burdens, minimizes errors, and ultimately allows healthcare professionals to focus more on patient care.
What Makes RiQS Unique?
Traditional QRM systems are designed for oversight, not for everyday use. They impose compliance from the top down, forcing frontline teams to adapt to rigid structures rather than empowering them in their actual work. RiQS flips this model. Instead of treating QRM as an isolated compliance task, it integrates seamlessly into daily operations—ensuring that quality is actively maintained, not just monitored.
Preserving Expertise and Simplifying Onboarding
RiQS enables teams to digitally organize controls, recurring tasks, and complex processes, capturing the real way daily work is done. This ensures that when experienced employees leave, their know-how remains in the system, accessible to new team members from day one.
With structured guidance and best practices embedded into workflows, onboarding becomes seamless, and organizations can handle personnel changes without losing critical expertise.
Seamless Knowledge Access Where It Matters
Through contextualized knowledge delivery, RiQS eliminates the need to search through endless documents and guidelines. Whether it is maintenance and validation processes, individual tasks, process guides, or training modules, relevant information is made available exactly when and where it is needed.
This ensures that valuable information that would otherwise be hidden in complex folder structures is actually used in daily operations, reducing errors and improving efficiency.
Real-Time Insights Without Additional Reporting
As processes, tasks, and quality management activities run through RiQS, a digital reflection of real operations emerges—without extra reporting.
Leadership and quality management teams gain immediate visibility into workflows and compliance without burdening frontline staff with manual reporting. Instead of retrospective audits, real-time insights ensure informed decision-making while reducing bureaucracy.
Scalability Across Regions
RiQS simplifies complex processes with intuitive workflow navigation, guiding specialists’ step by step and ensuring clarity at every stage. This structured approach makes it easy to scale across multiple facilities, regardless of size or location.
Proven through widespread adoption in the DACH region and beyond, RiQS adapts seamlessly to diverse operational environments without adding complexity.
Smarter Cost Efficiency Without Compromise
By consolidating essential management functions like device control, risk assessments, team training, and reporting into a single platform, RiQS minimizes operational overhead without adding complexity.
Instead of managing separate systems, a unified approach reduces inefficiencies, lowers expenses, and streamlines operations—ensuring cost efficiency without sacrificing quality.
The SELISE Advantage
To make this seamless integration possible for RiQS, SELISE implemented its best technologies and combined its innovative expertise in digital transformative solutions.
- Role of SELISE Blocks- RiQS is built on a modular, adaptable technology foundation developed in collaboration with SELISE, leveraging SELISE Blocks for flexible, scalable healthcare workflows. Unlike traditional, rigid systems, this modular approach enables continuous adaptation and improvement—aligning perfectly with RiQS’ bottom-up philosophy.
- Implementation of AI technology: AI-driven capabilities play a crucial role in making quality management more accessible and intuitive. SELISE’s expertise in advanced AI-driven solutions and integrating retrieval-augmented generation (RAG) model enables multilingual support for 20 different languages, bridging communication gaps within diverse healthcare teams. The caching mechanism stores frequently requested translations, ensuring instant access when needed. Meanwhile, the real-time translation display allows users to view both the original and translated content simultaneously, enhancing clarity and efficiency. Additionally, AI-powered equipment manuals allow professionals to instantly retrieve relevant information by asking a chat-based assistant, eliminating the need for manual searches.
- End-to-End Collaboration- Beyond technology, the collaboration with SELISE spans the entire project lifecycle. From initial conceptualization and development to implementation and ongoing operations, SELISE has been a key partner in ensuring RiQS meets the highest standards of usability and compliance.
- A cost-effective global collaboration model—leveraging SELISE’s offshore development expertise while ensuring legal and regulatory oversight has enabled the creation of a highly sophisticated yet financially efficient solution.
- Could native ecosystem- By delivering a cloud-native platform, SELISE ensures that RiQS combines flexibility, scalability, and security—key requirements in modern healthcare environments. This not only enhances operational efficiency but also reduces the total cost of ownership by consolidating multiple compliance and quality management functions into one platform.
This strong technological foundation allows RiQS to not only address today’s challenges but also evolve with the needs of the industry, reinforcing its role as a benchmark for quality and risk management in healthcare.
Partner with SELISE
Join the growing list of businesses transforming their industries with SELISE’s cutting-edge solutions. Whether you aim to develop, manage, or operate modern applications like RIQS, SELISE’s expertise in AI-driven, scalable platforms ensures your success. Contact SELISE today to turn your vision into reality.