ORDERMONKEY & Subway Switzerland
join forces for Kiosk Technology!
A Major milestone of ORDERMONKEY to witness! Our innovative ORDERMONKEY eco-system is now live in Subway’s flagship locations, including Glattzentrum Zürich and Welle 7 Bern, with many more stores rolling out soon. this is the first subway store in Switzerland equipped with self-ordering terminals and Samsung displays, setting new standards in the customer experience! The kiosks bring a seamless and efficient ordering process to Subway, enhancing customer convenience and optimizing operations.
The self-order terminals at Welle 7, a bustling shopping and dining centre at Bahnhof Bern’s main train station, are already garnering attention. Known for its modern workspaces, vibrant atmosphere, and a wide array of dining options, Welle 7 is the perfect launchpad for ORDERMONKEY’s advanced solutions, designed for the convenience of travelling and international customers. These terminals enable seamless and efficient ordering processes, optimizing the customer experience while improving point-of-sale operations.
Shortly after Welle 7’s successful go-live, Subway’s flagship store at Glattzentrum Zürich also adopted the ORDERMONKEY Eco-System. Glattzentrum, one of Switzerland’s largest and most frequented shopping centers, serves as an ideal venue for showcasing these innovations. This location features a variety of self-ordering terminals, including a state-of-the-art Samsung Display Wall, which elevates the customer experience to new heights. André Brun, Head of Sales Display/DS, Samsung Switzerland,remarked, “Our partnership with ORDERMONKEY is successful because we rely on trusting and continuous cooperation. Samsung brings state-of-the-art hardware, while ORDERMONKEY brings software expertise and a deep understanding of the industry. Together, we are pursuing the goal of equipping the stores with digital signage solutions such as Samsung Kiosk, which will revolutionize the ordering experience and facilitate the work of the teams on site – first in Switzerland, then internationally.” ( Samsung Newsroom Schweiz, 2024)
The ORDERMONKEY Eco-System provides a comprehensive suite of ordering solutions, ensuring a smooth and user-friendly experience for customers. It includes advanced kiosks, digital menu boards, and integrations designed to meet the dynamic needs of modern diners. The collaboration with Subway not only improves the customer journey but also reinforces Subway’s commitment to leveraging technology to deliver exceptional service. Raphael Focault, head of ORDERMONKEY, highlighted how their innovative solution enhances customer experiences stating, “The self-ordering solution focuses on the customer experience. With the Samsung Kiosk, customers have the choice of how and where they want to order their food. The user-friendly software ensures a stress-free ordering experience, which can lead to higher average order values. Our multilingual software also makes it easy to use for international customers. In the future, digitalisation will continue to advance in order to take even better account of local and cultural needs.” ( Samsung Newsroom Schweiz, 2024)
SELISE extends its heartfelt support and best wishes to ORDERMONKEY as it continues its journey, with more locations set to adopt the revolutionary ORDERMONKEY Eco-System, ushering in a new era of fast, convenient, and modern dining across Switzerland.